FAQ

Frequently Asked Questions

Q1: How can I guarantee I am choosing the perfect garment size?

A: Every individual product listing features a clear, descriptive Size Guide table specifying chest, shoulder, length, and sleeve measurements in inches. We strongly encourage utilizing a domestic measuring tape to evaluate your standard fit parameters against our metrics prior to order validation to avoid sizing errors.

Q2: Are there any hidden logistical costs or region-specific delivery charges?

A: Absolutely none. Khaas Kapray maintains a transparent zero-fee shipping philosophy. Every location documented inside Pakistan qualifies for fully complimentary standard premium delivery, regardless of cart volumes or item weight metrics.

Q3: Can I systematically modify my delivery address or cancel my order after processing?

A: Order modifications or cancellation requests are strictly accommodated within a 2-hour window following your submission. The absolute moment an item package transitions into our warehouse sealing queue and is logged into the courier's platform, structural data edits can no longer be executed.

Q4: What actions should I perform if my received package features structural defects?

A: In the rare scenario where an item demonstrates a clear manufacturing oversight or printing anomaly, connect immediately with our audit team. Forward your transaction details, order number, and crisp photographic proof of the flaw to our help desk within 7 days. We will organize an immediate priority replacement at zero additional overhead costs.

Do you require further operational clarity regarding custom processes or payments? Our digital concierge desk is at your complete disposal: khaaskaprayofficiall@gmail.com